What should the service I commission provide?
- Rapid response to initial contact from LGBTQ+ young people and ‘while you wait’ support
- Logistical planning that is led by LGBTQ+ young people, e.g. planning support around other time commitments such as school or college
- Regularly seeking feedback from LGBTQ+ young people on timing e.g. frequency, pace, timing, duration
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Ciaran* (staff member) said “always making sure that the contact is there, so they know they’re not just having one conversation and then that’s it, that’s your lot. They can talk to me as long as they need to. We try to limit it so that we don’t get a young person that will depend on us but we don’t just say ‘sorry we can’t talk to you now’.”
*These quotations use pseudonyms and have been anonymised to protect participant’s identity.