Trust can be
defined as a belief in the reliability, ability or truth of something or someone. Trust in health care systems is associated with better health outcomes. Trust may be particularly important for LGBTQ+ young people who are at risk of marginalisation and discrimination.
Trust can be cultivated when the principles of Belonging and Safety are upheld.
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This looks like:
Ensuring that LGBTQ+ young people can see a diverse range of experiences and identities represented in the service staff and volunteers; involving LGBTQ+ young people in establishing what safety means and looks like in the service; and offering continuity in the staff and volunteers young people see and interact with.
By contrast
When this is not achieved LGBTQ+ young people can feel VULNERABLE
Val* (young person) said “the youth workers are also helpful too and give you an adult’s perspective but a trans adult’s perspective so you can trust them because they know what you’re going through.”
*These quotations use pseudonyms and have been anonymised to protect participant’s identity.
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